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FAQs


 

Here are some of the frequently asked questions to deliver you with the best customer experience; your feedback is highly appreciated. If you have any questions please send us an email at info@hopeshope18.com

Where do you ship from?

We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

How long it take to deliver my item?

- It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

How long it will take to get my tracking number? 

- It will take usually between 2-5 business days.

Is shipping truly Free?

- Yes, We provide free shipping service to our customers

Where is your company located?

- We are from world largest democratic country called INDIA. Supply warehouses in: USA; High-Quality vendor contacts in: China.

In which currency I will be charged?

- We do all transactions in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Will I get any confirmation/order once order in placed?

Of course, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

What if I face any issue with my transaction/order?

-You can reach us at info@hopeshope18.com; our team will get back to you within 2 hours.

Is it safe to make payment on this site? 

- We assure you that all purchases here are 100% safe and secure. 

What will you do with my information?

- We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.